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Responsible gambling

BetTOM Responsible Gambling: Budget, Time and Support

BetTOM responsible gambling tools include deposit and loss limits, reality checks and time away. Customer Services can help with account tools, and GamCare’s free National Gambling Helpline offers independent, confidential help in Great Britain.

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A calm blue setting for budget, time and support

BetTOM account tools let you set money limits and arrange time away from gambling. Limits cap activity and breaks pause access. For a conversation about gambling, GamCare’s National Gambling Helpline is free and confidential. Advisers are available 24 hours a day.

Account limits and time away

  • 01

    Money limits

    Deposit, net deposit and loss limits cover daily or weekly periods, with a monthly option. Set an amount that fits your entertainment budget.

  • 02

    Reality checks

    Casino reminders start at 30 minutes by default, with account settings for a different interval.

  • 03

    Time away

    Use time-out for a shorter break or self-exclusion for a longer period away from the account.

BetTOM money limits and session reminders

Daily or weekly deposit limits, with a monthly option, cap money added to the account. Net deposit limits use deposits minus withdrawals; loss limits use stakes minus returns, across the account or a product. Periods reset on the fixed schedule tied to when the limit was set. Lowering a limit takes effect immediately and includes activity already in that period. Raising deposit or loss limits involves a 24-hour cooling-off period and reconfirmation. Customer Services can help with account tools.

Arrange the tool you need

  1. Set a money cap

    Open the Limits section in My Account for deposit limits. The fixed reset schedule follows when the limit was set.

  2. Take a shorter break

    The Time Out section in My Account starts a pause from 24 hours to six weeks.

  3. Arrange a longer break

    Self-exclusion covers six months to five years. Customer Services can handle the request with your confirmation.

BetTOM time-out and self-exclusion

A time-out runs from 24 hours to six weeks; access returns automatically after it ends. Open bets stay active and the balance remains on the account. Self-exclusion provides a longer break, from six months to five years, and returning afterwards requires contact with Customer Services. Product restrictions can cover the sportsbook, or casino and virtuals together, for six months, one year, two years or five years. Use the account team for help arranging the break you want.

Confidential help and account assistance

GamCare National Gambling Helpline
0808 802 0133; free, confidential, 24 hours
BetTOM Customer Services
Help with account tools
Wider self-exclusion
GAMSTOP for GB-licensed operators

Talk to confidential support in Great Britain

GamCare’s National Gambling Helpline is available on 0808 802 0133, free and confidential, 24 hours a day. GambleAware can help identify a suitable support route, and the National Gambling Support Network provides free, confidential treatment across England, Scotland and Wales. GAMSTOP offers wider self-exclusion across GB-licensed operators. You can also ask your bank about gambling-payment blocks or consider blocking software such as Gamban. For account tools, ask BetTOM Customer Services.

Responsible gambling questions

Where do I set BetTOM limits?
Deposit limits are in the Limits section of My Account. Daily or weekly periods, with a monthly option, reset on the schedule tied to when the limit was first set.
How do reality checks work?
Casino reality checks start at 30 minutes by default. The Reality Check section in My Account offers intervals from 30 minutes to three hours, with active dismissal to continue.
How long can I take time away?
Time-out runs from 24 hours to six weeks. Self-exclusion runs from six months to five years, with Customer Services contact required before returning afterwards.
Who can I talk to confidentially?
GamCare’s National Gambling Helpline is free and confidential on 0808 802 0133, 24 hours a day. BetTOM Customer Services can help with the account tools.